FAQ’s

Frequently Asked Questions

General Questions:

Q: Who can use Junk on Us services?
A: We provide services for both apartment complexes under full contracts and individual tenants who need trash services for on-site disposal.

Q: What areas do you serve?
A: We service throughout Florida

Q: How do I sign up for service as a resident?
A: Simply contact us through our website or give us a call at 9043304908.

Q: Can I request a one-time service as a tenant?
A: Yes! We offer one-time or as-needed services for individual tenants, such as move-in/move-out trash collection or special cleanup requests.

Q: Does Junk on Us provide trash bins for individual residents or properties?
A: For individual residents, we do not provide trash bins. We kindly ask that you use your own sturdy, sealed trash bags for collection.

For property managers, we can discuss the option of providing community collection bins or assisting with bin maintenance as part of our service agreement. Please contact us for more details tailored to your property's needs.

Service-Related Questions:

Q: What does your door-to-door trash valet service include?
A: We collect trash right from your doorstep on designated days and dispose of it safely.

Q: Do you provide recycling collection?
A: Yes, we encourage sustainable practices and offer recycling collection as part of our service options.

Q: What are your service hours?
A: Monday to Friday: 6:00 PM - 10:00 PM (Trash Pickup Hours)

Saturday: 10:00 AM - 2:00 PM (Special Requests & Bulk Trash)

Sunday: Closed (or reserved for emergency services)

Q: How do I prepare my trash for collection?
A: Ensure your trash is securely tied in a bag and placed outside your door during your designated collection window. Trash Bin will be provided if needed

Property Manager Questions:

Q: Why should apartment managers partner with Junk on Us?
A: We provide customized, reliable waste management solutions that enhance property cleanliness and resident satisfaction. We handle everything from regular trash valet to dumpster area maintenance.

Q: Can you accommodate special property needs?
A: Absolutely! We work with property managers to create tailored service plans that meet the specific needs of your property.

Q: How do I request a quote for my property?
A: Use our Request a Quote page or contact us directly at 9043304908.

Billing & Payment:

Q: What are your payment options?
A: We accept PayPal, Venmo, Zelle, CashApp and Credit/Debit Cards: (Visa, Mastercard, American Express, Discover

Q: Can I cancel my service?
A: Yes, cancellations require [Insert Cancellation Policy Details]. Please contact us for assistance.

Special Requests:

Q: What types of special requests do you handle?
A: We offer services such as light bulb replacements, move-in/move-out trash collection, and cobweb removal. Let us know your specific need!

Q: How do I request a special service?
A: Fill out our Special Request Form on the website or contact us directly.

Still, do you have more questions, please contact us.